You have a responsibility to be a good neighbour. Any anti-social behaviour caused by you such as playing loud music at unsocial times may result in a warning. If we continue to receive complaints of ASB then you may be issued with a Notice to Quit (eviction notice)
Any anti-social behaviour caused towards you should be reported to your support worker and/or your local LASBT
You are responsible for keeping your trainer flat clean and tidy.
You are responsible for paying for your TV licence. Your support worker will support you in registering your account.
Our properties are part furnished, which includes:
Your support worker will visit you weekly in your property to work on the goals/targets identified in your support plan.
You are responsible for paying your Water. Your support worker will support you in registering your account.
Your support worker will provide you with info on healthy eating and assist you with cooking healthy meals on a budget. Web link to a healthy eating website
We support young people into Education
We support young people with filling out housing benefit forms and also claiming a welfare benefit.
Hover over areas marked with a yellow circle on the house to learn more about tenant responsibilities.
Information you share with us is treated under the FLAGSHIP Group’s strict confidentiality policies and procedures.
Working with us you understand FLAGSHIP works as a Partnership Organisation (Foundation, GIPSIL & Turning Lives Around) and agree to information in this document being shared within the Group
Information will only be passed on to other agencies or other persons after first seeking your permission.
The only exception to this rule would be in a situation where there was serious risk of harm or abuse to either you or others.
Working with us you agree to FLAGSHIP liaising with other agencies in relation to moving on from supported temporary accommodation / maintaining my current accommodation.
Your support is part of an accommodation and floating supported housing pathway managed by FLAGSHIP. As part of this agreement you can expect to receive the following support services from FLAGSHIP.
We will provide you with a Support Worker who will be responsible for providing you with support during your stay in the project.
Your support worker will assist you to:-
As part of the service, we will:-
We ask you:
You must meet with your Support Worker to:
We will ensure all personal information is kept confidential within the staff team at the project. We will ask for your permission to share information with other agencies except in specific situations as detailed in our Confidentiality Policy.
You have the right to receive information regarding any of our policies and procedures relevant to the support we provide. You have the right to access information on your support file.
Fair Treatment – You have the right to be treated fairly and without discrimination or harassment by our workers and contractors.
You have the right to be consulted about the services we provide and any changes that we propose.
Complaints – You have the right to use our Complaints Procedure by which you can complain about any aspect of our service.
You will be offered support on the basis that you have agreed with us that you need the support. If you no longer wish to receive the support, you would discuss this with your Support Worker.
We reserve the right to terminate this agreement immediately if you or your visitors present a serious risk to our staff because of your/their threatening or violent behaviour or harassment.