Young People

Find out how to deal with different responsibilities of Flagship housing


You have a responsibility to be a good neighbour. Any anti-social behaviour caused by you such as playing loud music at unsocial times may result in a warning. If we continue to receive complaints of ASB then you may be issued with a Notice to Quit (eviction notice)

Broken Window

Any anti-social behaviour caused towards you should be reported to your support worker and/or your local LASBT


You are responsible for keeping your trainer flat clean and tidy.

Gas & Electric

you are responsible for paying your electric. Your support worker will support you in registering your account.



You are responsible for paying for your TV licence. Your support worker will support you in registering your account.



Our properties are part furnished, which includes:

  • Bed (including bedding)
  • Sofa
  • Fridge
  • Cooker
  • Draws
  • Coffee


Your support worker will visit you weekly in your property to work on the goals/targets identified in your support plan.

Kitchen sink/Taps

You are responsible for paying your Water. Your support worker will support you in registering your account.



Your support worker will provide you with info on healthy eating and assist you with cooking healthy meals on a budget. Web link to a healthy eating website


We support young people into Education

Housing Benefit form

We support young people with filling out housing benefit forms and also claiming a welfare benefit.

Hover over areas marked with a yellow circle on the house to learn more about tenant responsibilities.

Information Sharing & Confidentiality

Information you share with us is treated under the FLAGSHIP Group’s strict confidentiality policies and procedures.

Working with us you understand FLAGSHIP works as a Partnership Organisation (Foundation, GIPSIL & Turning Lives Around) and agree to information in this document being shared within the Group

Information will only be passed on to other agencies or other persons after first seeking your permission.

The only exception to this rule would be in a situation where there was serious risk of harm or abuse to either you or others.

Working with us you agree to FLAGSHIP liaising with other agencies in relation to moving on from supported temporary accommodation / maintaining my current accommodation.

We will ask you to sign a support agreement with us

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Our Responsibilities

Your support is part of an accommodation and floating supported housing pathway managed by FLAGSHIP. As part of this agreement you can expect to receive the following support services from FLAGSHIP.

We will provide you with a Support Worker who will be responsible for providing you with support during your stay in the project.

Your support worker will assist you to:-

  • Assess your support needs
  • Identify what you want to achieve
  • Agree a plan to meet these goals
  • Support you to meet those goals through key work sessions
  • Review and amend your support plan every three months or as required
  • Signpost and refer to other agencies where more appropriate support can be provided to meet your needs.

As part of the service, we will:-

  • Keep to appointment times or ring to let you know if we have to change your appointment.
  • Give at least 28 days’ notice if we end the service.
  • Take any complaint you have about the service seriously and investigate it fully.
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Your Responsibilities

We ask you:

  • Be honest and open about what you need, giving as much information as you can regarding the areas in which you need support.
  • Be in for arranged visits or contact us to let us knows if you can’t be in. Failing to do so could leave you at risk of losing your tenancy/support currently provided.
  • Be respectful to support staff.
  • Get involved wherever possible to let us know how we can improve things, for example completing feedback questionnaires, or using FLAGSHIP’s complaints procedure to complain if you are not happy with the service.

You must meet with your Support Worker to:

  • Agree your support needs, identify your goals and complete a support plan.
  • Meet weekly/fortnightly with your Support Worker for key work sessions
  • Review your support plan
  • Discuss move on options and arrangements.

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Your Rights


We will ensure all personal information is kept confidential within the staff team at the project. We will ask for your permission to share information with other agencies except in specific situations as detailed in our Confidentiality Policy.


You have the right to receive information regarding any of our policies and procedures relevant to the support we provide. You have the right to access information on your support file.
Fair Treatment – You have the right to be treated fairly and without discrimination or harassment by our workers and contractors.


You have the right to be consulted about the services we provide and any changes that we propose.
Complaints – You have the right to use our Complaints Procedure by which you can complain about any aspect of our service.

You will be offered support on the basis that you have agreed with us that you need the support. If you no longer wish to receive the support, you would discuss this with your Support Worker.
We reserve the right to terminate this agreement immediately if you or your visitors present a serious risk to our staff because of your/their threatening or violent behaviour or harassment.

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